INFLUENCE OF COMMUNICATION BETWEEN HEALTHCARE PROVIDERS AND NULLIPAROUS WOMEN IN COPING WITH CHILDBIRTH EXPERIENCES IN ANYIGBA METROPOLIS

Abstract

Childbirth is a significant life event, especially for nulliparous women who often experience fear, anxiety, and uncertainty due to lack of prior experience. Effective communication between healthcare providers and mothers is crucial in shaping coping strategies and overall childbirth experiences. This study examined the influence of healthcare provider communication on the coping experiences of nulliparous women in selected hospitals in Anyigba Metropolis. A mixed-method design was employed, involving 192 nulliparous women selected from a population of 383 using Krejcie and Morgan’s formula. Data were collected via structured questionnaires and in-depth interviews with four healthcare providers (two doctors and two nurses). Quantitative data were analysed using descriptive statistics, while qualitative data underwent thematic analysis. The study was guided by the Patient-Centered Care (PCC) Model. Findings indicated that communication strategies such as clear explanations, emotional reassurance, active listening, and supportive non-verbal cues helped reduce fear, enhance dignity, and improve coping during labour. Women reported that effective communication enabled them to remain calm, manage pain, and build confidence. However, challenges like staff shortages, overcrowding, heavy workloads, medical jargon, cultural barriers, and lack of privacy hindered communication. The study recommends regular training for healthcare providers on patient-centered communication to enhance maternal experiences and outcomes.